Complaints Procedure

We aim to resolve concerns promptly and fairly. Please email anna@tptranscription.co.uk with your name, project reference, a clear description of the issue and the outcome requested.

1. We acknowledge the complaint and identify the person reviewing it.
2. We check the instructions, files and relevant communications.
3. We provide a written response and any proposed correction or remedy.
4. If you remain dissatisfied, request escalation to a director.